A WhatsApp-based support console that turns live chats into tracked complaint tickets automatically.
Outcome
Built and running as a working support console.
Representative interface reconstructed from the delivered workflow using sample data to protect client confidentiality.
01 — Case study
From operating friction to one reliable workflow.
The pressure
Support teams run customer conversations over WhatsApp with no session tracking, analytics, or link to formal complaint records.
The system
A live agent dashboard connected directly to WhatsApp, with real-time session tracking, sentiment analysis, and one-click conversion of chats into complaint tickets.
